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Customer Services

If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading to reveal more information and answers. You can find our returns form here.

Payments & Security

Payments are taken via PayPal Website Payments Pro Hosted Solutions. This offers allows us to securely accept credit and debit card or PayPal payments without capturing or storing your card information on our website. Payment information is collected by PayPal using an inline frame.

Customers shop as usual on our website and pay using either a credit or debit card or their PayPal account. PayPal collects payment information from customers using an inline frame (iframe) on our web site. PayPal processes the transaction and returns the data to the merchants’ website for fulfillment and order tracking.

We accept the following debit and credit cards:

  • Visa / Delta / Electron
  • Mastercard / Eurocard
  • Maestro

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the Internet or wireless network is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

We will only retain your information for a reasonable period or for so long as either you or legislation permits.

Delivery, Returns & Refunds

Gym King UK & International deliveries are sent via DPD tracked courier service.

  • 1st Class (1-2 working days)
  • Standard UK Delivery (2-4 working days)
  • International delivery (5-7 working days)

Certain items may be available to be ordered via ‘Backorder’. This means that when an item is out of stock but it is coming back in stock you can buy and reserve it in advance. Your order will then be dealt with priority once the item is back in stock and you will be notified via email.

We have created this 30 days returns policy to enable you to return products to us in appropriate circumstances.
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.

This returns policy applies to all off our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 30 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

You will need to use our returns form. You can download it here.

Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the garment(s).

In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods.
Products returned under this policy must be sent by recorded signed for delivery to:

GYM KING
Unit D4
Whitwood Enterprise Park,
Speedwell Road,
Castleford,
WF10 5PX
United Kingdom

You will be responsible for paying postage costs associated with returns under this policy.

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed as faulty.

Please note any items purchased from our sale may only be exchanged for another size/product or credit. Refunds will not be given for any sale items.

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
If you have any questions regarding our Refund & Returns policy please contact us at – customerservice@thegymking.com

Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.

Please note ANY items returned covered in animal or human hair may NOT be swapped or refunded.
Please note we cannot accept any returned items that have been washed, returned items must be in resellable condition; that is the same condition that you received them item in.

Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post.

If the item you received is faulty, please contact our customer service team on customerservice@thegymking.com.

We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us for refund or exchange. On Gym King receiving this item postage costs endured in returning the faulty item will be refunded.

Please let us know by emailing customer support on customerservice@thegymking.com and we will try our best to rectify any issues you are experiencing.

FAQs

We can only make changes that DO NOT increase the value of your order., but please be quick! All orders placed before 12pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. Even if you ask us in time, we may not have the size or colour you want in stock.

Unfortunately not as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. If you place a second order the same day and contact us to let us know both order numbers, we will do our best to ensure they are dispatched together so that we can refund you any additional postage costs incurred.

You can, but again, please be quick. All orders placed before 12pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched. Please email a customerservice@thegymking.com soon as possible quoting your Order Number & the name you purchased under so we can help you. Order cancellations made after an order has been dispatched , the customer will be liable to return postage.

Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means email us at customerservice@thegymking.com and one of our team will help.

Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order.

 You should of received a confirmation email from GYM KING which will of been sent to the email address you provided when purchasing your item, You will find your Order number within this email.

You should have received an email from our DPD courier service. You can use this link to track your parcel & also use the consignment number at www.dpd.co.uk.